Porcupine Hollow Farm makes no warranty regarding its products, merchantabilty or any other types of guarantee, express or implied.
All of our plants are sold true to form and general species characteristics. All plants will be shipped in good condition, in proper packaging to extend the viability of the living plant material. Due caution must be taken by the customer to insure proper care once the trees/shrubs have been received and they should be planted as soon as possible. If any product is not shipped in good condition, buyer must notify Porcupine Hollow Farm within seven days of delivery. Then the buyer, as directed by Porcupine Hollow Farm, must hold or return the product to Porcupine Hollow Farm for inspection and/or replacement. Replacements will be done at our discretion. We will not refund the customer for the cost of trees or shipping.
In no event will Porcupine Hollow Farm be responsible for any indirect, incidental, special or consequential damages of the buyer, including lost profits, even if Porcupine Hollow Farm has been advised of the possiblility of such losses. With recognition of our dependency on and exposure to the elements, all orders are subject to crop conditions. A few of such (but not limited to) are following; Frost, Inventory Error, Flooding, Hail, Fungal Infections and Insect Damage.
We will do our best to accommodate shipping date requests. Shipping dates are assigned at the time of ordering. After the initial date has been assigned, we will do our best make changes as requested by the customer but date changes are not guaranteed.
** Please note: We want you to be a happy customer! Our goal is to do everything we can to make your experiance with our farm a fantastic one. While our legal obligation ends with the stock leaving our farm in good condition, we will try to put in extra effort whenever we possibly can.
Orders under $300 are charged at the time the trees are reserved. For orders over $300, a deposit of 25% will be due at the time at the time the trees are reserved. The balance is due two weeks before the scheduled ship date for the trees.