Porcupine Hollow Farm makes no warranty regarding its products, merchantability or any other types of guarantee, express or implied.  All of our plants are sold true to form and general species characteristics.  All plants will be shipped in good condition, in proper packaging to extend the viability of the living plant material.  Due caution must be taken by the customer to insure proper care once the trees/shrubs have been received and should be planted as soon as possible.  If any product is not shipped in good condition, buyer must notify Porcupine Hollow Farm within seven days of delivery.  We are not liable for the viability of trees picked up more than one day after planned pick up date. Then the buyer, as directed by Porcupine Hollow Farm, must hold or return the product to Porcupine Hollow Farm for inspection and/or replacement.  In no event will Porcupine Hollow Farm be responsible for any indirect, incidental, special or consequential damages of the buyer, including lost profits, even if Porcupine Hollow Farm has been advised of the possibility of such losses.  With recognition our dependency on and exposure to the elements, all orders are subject to crop conditions.  A few of such (but not limited to) are following; Frost, Inventory Error, Flooding, Hail, Fungal Infections and Insect Damage.  Also, all size are estimated in the field in June.  It is normal for a variation in size in about 5% of the trees. 

We assume that you what plants you need for your project. Please call before ordering if you have any questions.

**Requested and planned ship dates are accommodated to the best of our ability.  Due to weather conditions, there is no guarantee that materials will  ship on the requested date.  Our stock is freshly dug before shipping.  Once the materials are given to the shipper we cannot change the shipping address and we have no control over delays in shipping.  We are not responsible for reshipping materials that did not arrive in time because of customer errors in address input. Any changes to the shipping date must be requested at least two weeks in advance. Customer is not to return shipment of trees without agreement from Porcupine Hollow Farm. If trees are returned without agreement, the customer is liable for all shipping costs, including the cost to reship the trees at a later date.

Our trees are shipped at the best time for successful transplanting.  Fall shipping starts in September, for most evergreens and later in the fall for hardwoods.  Spring shipping can start as early as January, depending on the weather. 

Porcupine Hollow Farm charges interest for all outstanding balances.  The first charges will be assessed 60 days after shipment and charges will be calculated from date of shipment, as payment is due prior to shipment.  If we do not receive payment within three months, we will file with the court.  Customer assumes all costs related to debt collection.  The parties hereto agree that any dispute arising out of the sale of these goods shall be arbitrated exclusively in the Antrim County Court, Bellaire, MI.  And the state of Michigan shall be the forum for any and all litigation that may arise from any sale of goods by the seller. Customer agrees to assume Porcupine Hollow Farm's legal costs if found liable.

Orders under $200 are charged at the time the trees are reserved.  For orders over $200, a deposit of 25% will be due at the time at the time the trees are reserved.  The balance is due two weeks before the scheduled ship date for the trees. Orders placed after March 1st, for shipment in the same spring, will be charged in full at the time of ordering. Cancellations, partial or full, forfeit the deposit. Cancellations within two weeks of shipping or pick-up are non-refundable.  Order cancellations must be confirmed by Porcupine Hollow Farm. Orders over $2,500 paid by credit card will be charged 3% to cover the card fees we are charged. There are no fees when order is paid by check.  If estimated shipping does not cover the actual shipping cost, the difference in cost will be billed after shipping. Trees are not considered reserved until a deposit has been received.                                                                                                     

     Happy Growing,

Pat and Molly

 

**  Please note:  We want you to be a happy customer!  Our goal is to do everything we can to make your experience with our farm a fantastic one.  While our legal obligation ends with the stock leaving our farm in good condition, we will try to put in extra effort whenever we possibly can.

                                                                                                                                    

Link to happy customers